What should I do in case of dispute with the owner?In the event of a dispute with the owner of the holiday cottage or B&B that you booked, please call us on +33 (0)2 31 82 71 65 or on the support number given in the booking documents.
What is the tourist tax?Towns and villages can ask holidaymakers staying within their territory to pay a tourist tax. This tax allows towns and villages to cover the expenses incurred by tourism. It is paid directly to the owner.
When will I be able to contact directly the owner?
Once the balance of your booking is paid, you will receive the owner's full contact details and address. If you hold a booking, you will already have a phone number on your contract to reach the owner.
- Staying in a self-catering holiday cottage:
What is a security deposit?For a holiday cottage, when customers arrive at the property, a security deposit (the amount is indicated in the contract) is requested by the owner. When leaving, a joint inspection of the property is carried out and the deposit is returned after deduction of the costs of repairs if damages were caused. In case of an early departure (outside the hours mentioned in the descriptive document) preventing the joint exit inspection on the day of departure, the security deposit is sent back by the owner within a week.
What additional charges should I expect?Some holiday rentals offer an all-inclusive price (electricity, heating, bed sheets, towels, and housecleaning). Other holiday rentals do not include the tourist tax, electricity and heating which are charged at a fixed price or based on a metre reading. Housecleaning services, bed and household linen rentals may also be available at extra charge. All additional costs, compulsory or optional, are indicated in the descriptive document attached to the contract.
What time can I arrive and leave the property?Arrivals are possible between 4 pm and 6 pm and departure time is 10 am (except for 2 or 3 night stay: latest departure is 6 pm). You will have to contact directly the owner to discuss the arrival time.
Can I bring my dog or my cat?Yes, only if you choose a property that accepts pets. You must inform owners if you travel with pets when you hold a booking and when the contract is set up. An extra charge and a larger deposit may sometimes apply.
What is the total capacity?Each property is certified for a maximum number of people. If this number is exceeded, whether on arrival or during the stay, the owner is allowed to refuse additional customers or apply an extra charge.
Who will welcome me to the property? Who will handle the keys?You will be welcomed by the owner of the cottage or a housekeeper. An joint inspection will be carried out when you arrive and when you leave (including electricity and heating meter reading). It is recommended to contact the owner a few days before you arrive to arrange the time of arrival.
What should I bring for my stay in a self-catering holiday cottage?For your stay, you will need to bring your own bed sheets and towels unless they are included (see the descriptive document attached to the contract). If you want to pack light, many owners offer a bed linen and towel rental service (at extra charge).
Should I do the cleaning before I leave? What is the housecleaning service?
Guests are responsible for the cleaning of the holiday cottage during and at the end of their stay. The Holiday cottage must be left in a perfect state on departure. Some owners offer an end-of-stay housecleaning service if you want. The additional cost is indicated in the descriptive document you received.
Some holiday homes include the 'end-of-stay housecleaning service' (please ask the booking department or select 'housecleaning included' to filter your search on our websites).
What are the check-in and check-out times?Generally you can arrive after 5 pm and leave before 12 pm unless stated otherwise in your rental contract.
What is a table d’hôtes meal? An Assiette Gourmande ?Some owners offer table d'hôtes meals or Assiettes Gourmandes (a lighter meal consisting in a generous single plate with various ingredients). A table d’hôtes meal is a friendly meal (prepared with local products) shared with the owners and possibly other guests. Table d'hôtes meals and Assiettes Gourmandes are available only to guests staying in B&Bs and booking is often required.
Is breakfast always included?When you book a stay in a B&B, breakfast is always included in the price. If you would like, some owners will offer table d’hôtes meals and/or Assiette Gourmande (a lighter meal consisting in a generous single plate with various ingredients) upon reservation and at extra charge.